Refund policy

Our 14-Day Satisfaction Guarantee At PerfenQ, we invite you to shop with absolute confidence. We understand that sometimes a product may not be the perfect fit for your needs. Therefore, we offer a comprehensive 14-day return window starting from the date of delivery. Under our "No Questions Asked" policy, you are not required to provide a specific justification for your return; simply ensuring the request is initiated within this timeframe allows you to qualify for a refund.

Eligibility and Shipping Responsibilities To facilitate a seamless return process, we require that the item remains in its original, pristine condition. It must be unused, free from any signs of installation or wear, and returned with all original packaging and accessories intact. For standard returns where the product is not defective—such as a change of preference or an incorrect size ordered—the customer assumes responsibility for the return shipping costs, and original shipping fees are non-refundable.

Resolution for Damaged or Incorrect Items In the unlikely event that an error occurs on our end, we are committed to rectifying it immediately at no cost to you. If your order arrives damaged, defective, or if you receive an incorrect item, please contact us with photographic or video evidence of the issue. In these specific instances, Perfenq will cover all shipping costs and provide either a complimentary replacement or a full refund to ensure your satisfaction.

How to Initiate a Return To ensure your return is handled accurately, please begin by emailing our support team at support@perfenq.com with your order number and any necessary details regarding the condition of the item. We kindly ask that you do not ship items back without prior authorization. Our team will respond with the correct return address and specific instructions; returns sent without this step may not be accepted or processed.

Processing Your Refund Once your return is received and inspected to confirm it meets our condition requirements, we will notify you via email regarding the approval of your refund. Approved refunds are automatically credited back to your original payment method. Please allow approximately 10 business days for this to reflect in your account, noting that processing times may vary depending on your financial institution.

Our Commitment to Transparency This policy reflects our dedication to a safe, transparent, and satisfying shopping experience. We strictly adhere to Google Merchant Center policies to ensure we provide accurate product information, secure checkout processes, realistic delivery expectations, and clear, accessible customer support channels at all times.